Your Ticket Inbox

In this article we'll cover how to navigate your Ticket Inbox!

1) Use your app menu to navigate to Tickets.

2) You can use the search bar at the top of your screen to search for a specific Ticket by title, type or location.

3) Tap on Open, Mine, New, Overdue, or Closed to navigate to those sections.

• Open - All Tickets that are currently Open (including In Progress) can be found here. 
• Mine - Tickets that were specifically assigned to you will be found here.
• New - The most recently created Tickets will be found here.
• Overdue - If a Ticket has passed its assigned Due Date, it will be added to Overdue. The Ticket will still be listed under Open and Mine as well.
• Closed - All Tickets that have been Closed will be moved here. It will also be removed from the other four tabs.

1) Use your menu to navigate to Tickets

2) You can use the "Search Tickets" bar at the top of your screen to search for a specific Ticket.

3) Click on New Issues, Assigned to Me, All Open Issues, Closed Tickets, or Overdue to navigate to those sections.

• New Issues - The most recently created Tickets will be found here.
• Assigned to Me - Tickets that were specifically assigned to you will be found here.
• All Open Issues - All Tickets that are currently Open (including In Progress) can be found here. You can also filter down to a Ticket priority level by clicking on Critical, High, Medium, or Low priority.
• Closed Tickets - All Tickets that have been Closed will be moved here. It will also be removed from the other four tabs.
• Overdue - If a Ticket has passed its assigned Due Date, it will be added to Overdue. The Ticket will still be listed under All Open Issues and Assigned to Me as well.