How to Create a New Ticket

In this article we will cover the basics of creating a new Ticket!

1) Use your app menu to navigate to Tickets.

2) In your Ticket Inbox, click on the plus button in the lower right corner of your screen.

3) In the popup menu, begin filling out the details of your Ticket.

• Ticket Type - The type of item that you are reporting on.
• Select Location - The location/store/etc. that you are submitting the Ticket for.
• Priority - How important is the Ticket? Low, Medium, High, or Critical.
• Subject + Description - Enter the details of what you are sharing.
• Attachments - Take a photo or add a photo from your camera roll to include on your Ticket
  
  
• Assignee - If there is a specific person who will be taking care of this Ticket, search and assign it to them here.

4) Tap on "Submit" to enter your Ticket.

After submitting a Ticket, the following users will have access and receive a notification that a new Ticket has been made.

1. Admins - All Admins of your Prospr Workspace have the ability to view all Tickets
2. Location Managers - Any user listed as a Manager of the Location you submitted the Ticket for will be able to view.
3. The Assignee - The user you assigned the Ticket to.
4. Ticket Followers - After creating a Ticket, you can select additional users to be able to view your Ticket. We cover that in-depth in "Adding Followers" to Tickets.

1) Using your menu, navigate to Tickets.

2) Near the top left of your screen, click on "+ Create Ticket."

3) In the pop up menu, fill out the fields to create your Ticket.

• Ticket Type - The type of item that you are reporting on.
• Priority - Use the dropdown to select the importance of the Ticket. Low, Medium, High, or Critical.
• Location - The location/store/etc. that you are submitting the Ticket for.
• Subject + Description - Enter the details of what you are sharing.
• Attachments - Take a photo or add a photo from your camera roll to include on your Ticket.
• Assignee - If there is a specific person who will be taking care of this Ticket, search and assign it to them here.

4) Click "Submit" to enter your Ticket.