Sharing - Mobile App
1) In the Tickets section of your mobile app, find and tap on the Ticket you wish to share.
2) The Ticket details have a “Shared with:” section. Click here to see current or add more recipients.
3) To provide external access, enter a phone number and/or email address (one is required) and an optional message. A secure link will be texted or emailed to the recipient(s), who will then have access to the ticket unless revoked.
Sharing - Web
1) In the Tickets section of your web app, find and click on the Ticket you wish to share.
2) In the assignment section, you will see a section to “Share outside”.
3) To provide external access, enter a phone number and/or email address (one is required) and an optional message. A secure link will be texted or emailed to the recipient(s), who will then have access to the ticket unless revoked.
Working with Tickets External to Prospr
Learn how you can contribute to Prospr tickets that have been shared with you