Mobile App
1) Use your app menu to navigate to “Tickets”.
2) In your Ticket Inbox, click on the plus button in the lower right corner of your screen.
3) In the pop-up menu, begin filling out the details of your Ticket.
Ticket Type - The type of item that you are reporting on.
Select Location - The location/store/etc. that you are submitting the Ticket for.
Priority - How important is the Ticket? Low, Medium, High, or Critical.
Subject + Description - Enter the details of what you are sharing.
Attachments (optional) - Take a photo or add a photo from your camera roll to include on your Ticket
Other (optional) Due Date & Assignee - If there is a specific person who will be taking care of this Ticket, search and assign it to them here. You may also add a due date here.
4) Tap on "Save" to enter your Ticket.
Learn more about managing your Ticket inbox, including those assigned to you below:
Your Ticket Inbox
Your command center for all things ticketing
Web
1) Using your menu, navigate to “Tickets”.
2) Near the top left of your screen, click on "+ Create Ticket."
3) In the pop-up menu, fill out the fields to create your Ticket.
Ticket Type - The type of item that you are reporting on.
Priority - Use the dropdown to select the importance of the Ticket. Low, Medium, High, or Critical.
Location - The location/store/etc. that you are submitting the Ticket for.
Subject + Description - Enter the details of what you are sharing.
Attachments (optional) - Take a photo or add a photo from your camera roll to include on your Ticket.
Due Date (optional)
Assignee (optional) - If there is a specific person who will be taking care of this Ticket, search and assign it to them here.
4) Click "Submit" to enter your Ticket.