Mobile App
1) Use your app menu to navigate to Tickets.
2) In your Ticket Inbox, click on the plus button in the lower right corner of your screen.
3) In the popup menu, begin filling out the details of your Ticket.
Ticket Type - The type of item that you are reporting on.
Select Location - The location/store/etc. that you are submitting the Ticket for.
Priority - How important is the Ticket? Low, Medium, High, or Critical.
Subject + Description - Enter the details of what you are sharing.
Attachments - Take a photo or add a photo from your camera roll to include on your Ticket
Assignee - If there is a specific person who will be taking care of this Ticket, search and assign it to them here.
4) Tap on "Submit" to enter your Ticket.
Wondering who sees the tickets you create? Check out:
Who Can See Tickets?
Ticket visibility for the ticket queue
Web
1) Using your menu, navigate to Tickets.
2) Near the top left of your screen, click on "+ Create Ticket."
3) In the pop-up menu, fill out the fields to create your Ticket.
Ticket Type - The type of item that you are reporting on.
Priority - Use the dropdown to select the importance of the Ticket. Low, Medium, High, or Critical.
Location - The location/store/etc. that you are submitting the Ticket for.
Subject + Description - Enter the details of what you are sharing.
Attachments - Take a photo or add a photo from your camera roll to include on your Ticket.
Assignee - If there is a specific person who will be taking care of this Ticket, search and assign it to them here.
4) Click "Submit" to enter your Ticket.