By default, managers and admins can only see the chat threads they’re a part of.
If needed for compliance or internal review, Prospr offers an admin-only feature for messages called Audit Mode. Audit Mode allows approved Admins to view the inbox threads of all users on the account.
Audit Mode is only available with help from Prospr Support and is restricted to users with the proper permissions.If you’d like to learn more or request this access, please reach out to the Prospr Support team.
