---
title: "Working with Tickets External to Prospr"
description: "Learn how you can contribute to Prospr tickets that have been shared with you"
url: https://help.prospr.work/en/articles/493-working-with-tickets-external-to-prospr
collection: "Creating & Managing Tickets"
updated: 2026-08-14
language: en
---

# Working with Tickets External to Prospr

Learn how you can contribute to Prospr tickets that have been shared with you

When invited to a Prospr ticket from an active Prospr user, you will receive an SMS or email notification that a ticket has been shared with you.

Example:

![](https://staticfiles.gleap.io/gattachments/EBHXohKUHk4qmkaoHpEMINB51ZynWcX7GmMPBgtHfiq6Cqixzerui8LorjAjRXa1fhx2SX2BuvT.png)

You will need to follow the secure link and verify your identity before you can view and contribute to this ticket.

![](https://staticfiles.gleap.io/gattachments/xvtd1oNOtXtT5iNlGswMkuHm3ju9jWwgut38XOXsTEuGZGpuRpqpKuy1EzTxRGK9FD8rLqYzDtt.png)

Once verified, you can:

✓ View full ticket details, attachments, and notes

✓ Mark the ticket in progress and complete subtasks

✓ Add notes and upload photos of completed work

✓ See who’s assigned and how to reach them