---
title: "How to Share Tickets Externally"
description: "Provide ticket access to third party contacts"
url: https://help.prospr.work/en/articles/492-how-to-share-tickets-externally
collection: "Creating & Managing Tickets"
updated: 2026-06-23
language: en
---

# How to Share Tickets Externally

Provide ticket access to third party contacts

## Sharing - Mobile App

1) In the Tickets section of your mobile app, find and tap on the Ticket you wish to share.

2) The Ticket details have a “Shared with:” section. Click here to see current or add more recipients.

3) To provide external access, enter a phone number and/or email address (one is required) and an optional message. A secure link will be texted or emailed to the recipient(s), who will then have access to the ticket unless revoked.

## Sharing - Web

1) In the Tickets section of your web app, find and click on the Ticket you wish to share.

2) In the assignment section, you will see a section to “Share outside”.

3) To provide external access, enter a phone number and/or email address (one is required) and an optional message. A secure link will be texted or emailed to the recipient(s), who will then have access to the ticket unless revoked.

[

Working with Tickets External to Prospr

Learn how you can contribute to Prospr tickets that have been shared with you

](https://help.prospr.work/en/articles/493-working-with-tickets-external-to-prospr.md)