--- title: "Approving or Denying Shift Switches, Pickups and Time Off" description: "Learn how to manage pending shift switches, pickups, and time off requests" url: https://help.prospr.work/en/articles/438-approving-or-denying-shift-switches-pickups-and-time-off collection: "Shift Tools After Publishing" updated: 2026-11-10 language: en --- # Approving or Denying Shift Switches, Pickups and Time Off Learn how to manage pending shift switches, pickups, and time off requests > **Info:** **Note:** Your team member will receive a notification from Prospr once requests have been approved or denied. > **Warning:** **Can a Manager be added to the pickup queue?** > > No. Managers cannot be added to the pickup queue because they already have the ability to make the assignment. When a Manager picks up the shift, it is treated as their managerial approval, so an additional approval step is not required. ## Dashboard | Web 1) While on the Prospr Web App, use your menu to head to the Dashboard. 2) On the right-hand side, you'll see the **“Pending Approvals”** section. From there, you can select **“Pickups”**, **“Pickup Queue”,** or **“Time Off”** to view the current shift switches or pickups requests or time-off requests. ![](https://staticfiles.gleap.io/ghelparticle/ktWeywvhHPLe8S5Cm0qnYNUtfulrbX4EJTIFs70s35bSYmWuzO5u6LRmTLIrSi8JgHI33ZasvYW.png) > **Info:** **Note:** You will not see the **"Pending Approvals"** section if there are no pending approvals at that time. > **Success:** **_NEW addition:_** _You can now filter your Approvals section by Locations by "Mine", as determined in your profile settings, or "All Locations"._ ## Dashboard | Web | Pickups > **Warning:** **Note:** If **“Allow multiple people to queue for same pickup shift”** is disabled, pickup shift requests are handled on a **first-come, first-served basis**. Once a user submits a request for a shift, that shift will no longer be visible or available for other users to request. - Click the **“Check”** button to approve the request - Click the **“X”** button to deny the request ## Dashboard | Web | Pickup Queue > **Info:** **Note:** If **“Allow multiple people to queue for same pickup shift”** is enabled, all request to pickup a shift switch will be added to a queue. A manager or admin can then select who gets the shift - Click the **“Assign”** button of the shift switch or pickup you want to approve or deny. - Click the **“Shift Card”** then select the user that you want to approve for that shift switch or pickup then click the **“Make Assignments”** button ![](https://staticfiles.gleap.io/ghelparticle/Yb4zxPXwZFrn9FESk2oqDR1CgyBvJFVz4AXnjixcGOxVMWMXzDSpCLtO1uxyI9F6WxcAao4a2Hu.png) - To remove interested user(s) in the shift switch or pickup, click the **“pen and paper”/”Edit”** button - Select the user(s) you want to remove (if there is more than one user interested in the shift), then click the **“Remove Selected”** button ## Dashboard | Web | Time Off **Time off request information & actions:** - **Conflicts:** Understand if time off requests conflict with existing, published shifts. - **Time Off Taken:** Hover over the checkmark for a popup of the team member's time off history. You may toggle through summaries that represent: In \[current year\], Past 365, All Time, or Past 30. - **Approve:** Click the checkmark to approve the request. - **Deny:** Click the "X" to deny the request. - **(Optional)** **Comment:** Leave a warm wish for your team member to enjoy their time, request an adjustment, or let them know why it may be denied. ![](https://staticfiles.gleap.io/gattachments/ubq12Fqze1SjFqLqJirZiKRPh8MwAw29RzKJhpArmT5uJx1CrPL65oI5A7p0pjJ442EFxRFbESy.png) > **Success:** **Note:** Each team member will receive a notification from Prospr once any request has been approved or denied. ## Dashboard | Mobile App 1) While on the Prospr Mobile App, use your menu to head to the Dashboard. 2) Tap on the **"Star"** icon bottom center to read the **"My Day"** section of the app. 3) Tap **"Pending Approvals"** to see the current Shift Pickup, Shift Switches, Time Off, and Shift Pickup Queue. > **Info:** **Note:** You will not see the **"Pending Approvals"** section if there are no pending approvals at that time. > **Success:** **_NEW addition:_** _You can now filter your Approvals section by Locations by "Mine", as determined in your profile settings, or "All Locations"._ ## Dashboard | Mobile App | Pickups > **Warning:** **Note:** If **“Allow multiple people to queue for same pickup shift”** is disabled, pickup shift requests are handled on a **first-come, first-served basis**. Once a user submits a request for a shift, that shift will no longer be visible or available for other users to request. - Tap the **“Approve”** button to approve the request - Tap the **“Decline”** button to deny the request ## Dashboard | Mobile App | Pickup Queue > **Info:** **Note:** If **“Allow multiple people to queue for same pickup shift”** is enabled, all request to pickup a shift switch will be added to a queue. A manager or admin can then select who gets the shift - Tap the **“Assign Shift”** button to open the **“Shift Queue”** page for the shift switch or pickup you want to approve or deny. - Tap the **“Shift Card”** ![](https://staticfiles.gleap.io/gattachments/IeY2OQ4HhicrD9pulgszsGlHAZBGuBx8FpUygkwpaqTbX7awzixI6H5hOf7bpivhqy2TIhKCpLS.png) - Select the user that you want to approve for that shift switch or pickup then tap the **“Done”** button - Lastly, tap the **“Confirm Assignments”** button - To remove interested user(s) in the shift switch or pickup, tap the **“two-person”/”Edit”** button ![](https://staticfiles.gleap.io/ghelparticle/atIt6czrdIJkOeS95pK1EFlJpaOG0dWnKvppITlD1rejiZL7jjPmax5IaJ5sPvmEaWz8KD12coC.png) - Select the user(s) you want to remove (if there is more than one user interested in the shift), then tap the **“Remove Member”** button ## Dashboard | Mobile App | Time Off **Time off request information & actions:** - **Conflicts:** Understand if time off requests conflict with existing, published shifts. - **Time Off Taken:** Hover over the checkmark for a popup of the team member's time off history. You may toggle through summaries that represent: In \[current year\], Past 365, All Time, or Past 30. - **Approve:** Click the checkmark to approve the request. - **Deny:** Click the "X" to deny the request. - Leave a warm wish for your team member to enjoy their time, request an adjustment, or let them know why it may be denied. > **Success:** **Note:** Each team member will receive a notification from Prospr once any request has been approved or denied.