---
title: "Who Can See Tickets?"
description: "Ticket visibility for the ticket queue"
url: https://help.prospr.work/en/articles/353-who-can-see-tickets
collection: "Ticketing FAQs"
updated: 2026-09-28
language: en
---

# Who Can See Tickets?

Ticket visibility for the ticket queue

After submitting a Ticket, the following users will have access and receive a notification that a new Ticket has been made.

1\. **Admins** \- All Admins of your Prospr Workspace can view all Tickets.

2\. **Location Managers** - Any user listed as a Manager of the Location you submitted the Ticket for will be able to view it.

3\. **The Assignee** \- The user you assigned the Ticket to.

4\. **Ticket Followers** - After creating a Ticket, you can select additional users to be able to view your Ticket. We cover that in-depth in "Adding Followers" to Tickets.

5\. **Ticket Submitter** - The person who created the ticket will be able to see the Ticket for tracking.

6\. **Ticket Commanders** – Team-level users can be assigned Manager-level access through Ticket Settings, either across all Ticketing, for selected Ticket Types, or limited to their assigned Location(s).

Need to know who can create tickets? Check out:

[

Who Can Create Tickets?

Learn which roles types in Prospr may create new tickets

](https://help.prospr.work/en/articles/352-who-can-create-tickets.md)