After submitting a Ticket, the following users will have access and receive a notification that a new Ticket has been made.
1. Admins - All Admins of your Prospr Workspace can view all Tickets.
2. Location Managers - Any user listed as a Manager of the Location you submitted the Ticket for will be able to view it.
3. The Assignee - The user you assigned the Ticket to.
4. Ticket Followers - After creating a Ticket, you can select additional users to be able to view your Ticket. We cover that in-depth in "Adding Followers" to Tickets.
5. Ticket Submitter - The person who created the ticket will be able to see the Ticket for tracking.
6. Ticket Commanders – Team-level users can be assigned Manager-level access through Ticket Settings, either across all Ticketing, for selected Ticket Types, or limited to their assigned Location(s).
Need to know who can create tickets? Check out:
Who Can Create Tickets?
Learn which roles types in Prospr may create new tickets