---
title: "How to Create a New Ticket"
description: "Logging a ticket for your manager in Prospr - for everyone!"
url: https://help.prospr.work/en/articles/351-how-to-create-a-new-ticket
collection: "Creating & Managing Tickets"
updated: 2026-10-17
language: en
---

# How to Create a New Ticket

Logging a ticket for your manager in Prospr - for everyone!

## Mobile App

1) Use your app menu to navigate to “Tickets”.

![](https://staticfiles.gleap.io/ghelparticle/eJjNceBLWxjXinJCeDkHtunNWZOZ8tMTrcfLQSRdth0XGo03s4cgo7YolwMtDFuPH5dvQ6FF9Xg.png)

2) In your Ticket Inbox, click on the plus button in the lower right corner of your screen.

3) In the pop-up menu, begin filling out the details of your Ticket.

![](https://staticfiles.gleap.io/ghelparticle/hTP7HhNjlWf4pc9vpZvIeOwiRUDIiILkfM4rr71NPKIfX03FSYjeZi1MRrxCmByxEWb08JL7pY5.png)

-   Ticket Type - The type of item that you are reporting on.
    
-   Select Location - The location/store/etc. that you are submitting the Ticket for.
    
-   Priority - How important is the Ticket? Low, Medium, High, or Critical.
    
-   Subject + Description - Enter the details of what you are sharing.
    
-   Attachments (optional) - Take a photo or add a photo from your camera roll to include on your Ticket
    
-   Other (optional) Due Date & Assignee - If there is a specific person who will be taking care of this Ticket, search and assign it to them here. You may also add a due date here.
    

4) Tap on "Save" to enter your Ticket.  
  
Learn more about managing your Ticket inbox, including those assigned to you below:

[

Your Ticket Inbox

Your command center for all things ticketing

](https://help.prospr.work/en/articles/350-your-ticket-inbox.md)

## Web

1) Using your menu, navigate to “Tickets”.

![](https://staticfiles.gleap.io/ghelparticle/iESPjn11dxNEhV20Gy855Gh2knykDEO0U0tfWXzftmWURG9NkaGniFjJ1TUgPweIzOAqzjw9lTr.png)

2) Near the top left of your screen, click on "+ Create Ticket."

![](https://staticfiles.gleap.io/ghelparticle/9jbxuFR0x2ol2DLkwJ7vYz2k8MRlD8NEngvGIz9j8gOU2ctznQ8OYP3fpRvO8UMeML80CGdxaPe.png)

3) In the pop-up menu, fill out the fields to create your Ticket.

![](https://staticfiles.gleap.io/ghelparticle/lovrZHXPlFyAxPAEXFBQfHOFePxTgzrSe8cyXugrtb0PbukulcOZqxNqijyR2vXbDZrbA2rYj30.png)

-   Ticket Type - The type of item that you are reporting on.
    
-   Priority - Use the dropdown to select the importance of the Ticket. Low, Medium, High, or Critical.
    
-   Location - The location/store/etc. that you are submitting the Ticket for.
    
-   Subject + Description - Enter the details of what you are sharing.
    
-   Attachments (optional) - Take a photo or add a photo from your camera roll to include on your Ticket.
    
-   Due Date (optional)
    
-   Assignee (optional) - If there is a specific person who will be taking care of this Ticket, search and assign it to them here.
    

4) Click "Submit" to enter your Ticket.