Mobile App
1) In the Tickets section of your mobile app, find and tap on the Ticket you wish to mute.
2) While viewing the Ticket details, tap the "Bell" icon in the top right corner to mute the Ticket.
3) While muted, you will no longer receive any notifications for the muted Ticket.
4) To unmute a Ticket, simply tap the Bell again.
Web
1) In the Tickets section of your web app, find and click on the Ticket you wish to mute.
2) Near the top right of your Ticket, click the "Bell" icon to mute the Ticket.
3) While muted, you will no longer receive notifications for the muted Ticket.
4) To unmute a Ticket, simply click the bell icon again.
Important
Be careful not to accidentally delete a Ticket while attempting to mute. Once a Ticket has been deleted, it cannot be recovered.
Be careful not to accidentally delete a Ticket while attempting to mute. Once a Ticket has been deleted, it cannot be recovered.