1) While viewing Tickets, use the search bar or the Ticket menu options to locate the Ticket you need to update.
2) Once you have the correct Ticket pulled up, use the progress bar across the top of your ticket screen with options of Open, In Progress, or Closed.
1) While in the Tickets sections of your mobile app, use the search bar or the Ticket menu options above to locate the Ticket you need to update.
2) Once you can see the Ticket you're searching for, tap the Ticket to open it.
3) While viewing the Ticket details, tap above on Open, In Progress, or Closed to update the status of your Ticket.
