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Tickets

Erika Wasser avatar
6 articles in this collection
Written by Erika Wasser

Overview of Tickets

Think of the “Tickets” section as a virtual super. It’s the place where you can create, update, and close any outstanding issues.
Erika Wasser avatar
Written by Erika Wasser
Updated over a week ago

Deleting a Ticket

Didn’t mean to create a ticket; or, perhaps your co-worker submitted a ticket already? This post walks you through how to delete a ticket.
Erika Wasser avatar
Written by Erika Wasser
Updated over a week ago

Creating A Ticket

This post provides some guidance on how to create tickets in Prospr at Work™. If a light is broken, you’ve come to the right place.
Erika Wasser avatar
Written by Erika Wasser
Updated over a week ago

Changing the Status on a Ticket

Did you get assigned a ticket and now you have to update it? This post will provide helpful information on how to change a ticket's status.
Erika Wasser avatar
Written by Erika Wasser
Updated over a week ago

Assigning a Ticket

This post gives you the step-by-step on how to assign someone a ticket.
Erika Wasser avatar
Written by Erika Wasser
Updated over a week ago

Adding a Note to a Ticket

Have to update a ticket? This post will provide helpful information on how to update the ticket by adding a note.
Erika Wasser avatar
Written by Erika Wasser
Updated over a week ago